Fellow Democrats Abroad, did you know that in the United States if you have a disability, you have a right to accommodations when using App-based rides services like Uber and Lyft? If you are being charged fees because it takes you longer to get to your ride, then that may be a violation of the Americans with Disabilities Act or other applicable laws or regulations. The US Department of Justice has sued Uber for this kind of practice. Uber has denied any wrongdoing. However, if you have a disability and think that you were charged unfairly as a result, then make sure to let your driver know that you took longer to get to the vehicle because of your disability and ask them to let Uber know and to waive the fee. Remember though that Uber makes the policies, not the drivers.
The United States Department of Justice (DOJ) / Office of Public Affairs (OPA) / JUSTICE NEWS
Justice Department Sues Uber for Overcharging People with Disabilities https://www.justice.gov/opa/pr/justice-department-sues-uber-overcharging-people-disabilities
The Justice Department today filed an ADA lawsuit against Uber for charging “wait time” fees to passengers who, because of disability, take longer than two minutes to get in their Uber car. Individuals who believe they have been victims of disability discrimination by Uber because they, or someone they were traveling with, were charged wait time fees should contact the Justice Department at 833-591-0425 (toll-free), 202-305-6786, or send an email to [email protected]. For more information about the ADA, call the Department’s toll-free ADA Information Line at 800-514-0301 (TDD 800-514-0383) or access the ADA website at ada.gov.