Phonebanking Info for our Callers

Thank you for being part of our phonebanking team —
and delivering democracy from abroad

Democrats Abroad uses CallHub, a free-for-you online system that lets you call from a computer or tablet—all you need is internet access and a speaker with a microphone. Log in and you will see a script and the voter information so you know who you're talking to. Simply follow the script and then fill in the survey answers: no other record-keeping needed.

If you haven't called with us before, please start here: Phonebanking Training

DA PHONEBANKING CAMPAIGNS

Global phonebanking campaigns are running, August through November.

Now up for calling:
Ballot Return campaigns. Now that ballots are available, we're calling members who vote in battleground states and districts to tell them to check their email for their ballot if they've already requested it, to submit another request if they didn't ask to get it by email, and to request their ballot if they haven't yet - there's still time!

Log in to CallHub and help us reach these voters!

LATEST NEWS

*** We're calling everyone again with a new message: "Ballots are out! Check your email to see if you got yours and if not, follow up with your local election official. And if you haven't requested yet, it's not too late." Here's the script.

*** We've called all three groups in the Ballot Request campaigns (Mail Return/Unreliable Mail, Mail Return/Reliable Mail, and Electronic Return).

*** Yes, BUT call ended early: “Did the member answer the phone?” now includes a new answer option, “Yes, BUT call ended early.” If someone:

• hangs up during the introduction
• Says “I can’t talk now, call me back later”
• tells you you’ve got the wrong number
• tells you the member is deceased
• says they’ve moved back to the US
• asks not to be called again
• doesn’t speak English

you can choose this option and you’ll be taken directly to the relevant instructions. This 1.5 minute video demonstrates.

*** We are calling! Our phonebanking season is underway. We started with calls to our members who vote in battleground states and districts that require return by mail, and who live in places where the postal service is not reliable, to make sure they have time to return their ballots.

As those campaigns finished up, we moved on to campaigns calling members who vote in battleground states and districts that require return by mail, and who live in places where the postal service is reliable. And then members who vote in battleground states and districts that can return ballots electronically.

Slack Channel for Phonebankers

We’ve set up a channel on the Democrats Abroad Slack workspace specifically for phonebanking volunteers: PB Updates & Questions.

We’ll use this channel to post new information, you can check it for updates. You can also ask questions and we’ll get back to you right away. If you’d like to join the channel, please email [email protected]

Resources for Phonebankers:

• Training Slides
• Phonebanking Handbook (2024)
• Phonebanking Do's and Don'ts
• Call Dispositions chart
• Voting Basics - slides, short overview of US voting information

Training Videos:

• Branching Script demo (3:28)
  
• Call ended early demo (1:22)
• 2 Typical Calls (10:00)
• Adding New Contact Info, and SAVING (0:47)
• Leave a Voice Message, and Send a Text (1:17)
• Adding & Texting to a New Mobile Number (1:39)
  
• Full training video (36:51)

Returning Phonebankers

• Already have a phonebanking account set up?
• Start calling voters abroad by logging in to CallHub at https://app.callhub.io/login

• Been awhile since you’ve made calls?
• Go to www.democratsabroad.org/phonebanking_training to refresh your phonebanking skills with our updated training materials.

• Having trouble getting into your phonebanking account?
• Email [email protected] to contact the DA help desk.

Question about Phonebanking?
If you are having any difficulties with accessing CallHub, making calls, have questions about calls, or have any other phonebanking questions, please:

Email [email protected]

Questions about Voting?
Any questions about how to vote, please:

Email [email protected] to contact the Voter Help Desk.

Calling Events